Privacy Policy

Website Policy

information is collected when you browse anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our website. In addition, personally identifiable information such as name and contact details (email addresses) are only collected when you make an enquiry. All other information will be requested from you directly.

Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.

Please be aware that if you directly disclose personally identifiable information or personally sensitive data through West Cessnock Medical Practice provided public message boards, this information may be collected and used by others.

West Cessnock Medical Practice encourage you to review the privacy statements of websites you choose to link to from our website. West Cessnock Medical Practice is not responsible for the privacy statements or other content on websites outside of its own websites.

USE AND DISCLOSURE OF INFORMATION

The primary purpose in collecting information from you is to enable us to fulfil our business commitments to you in providing in our full range of services including management, education and training, consultancy, and to improve these services to you and other clients of West Cessnock Medical Practice. We may use the information you provide to help improve the services we deliver to you, measure consumer interest in West Cessnock Medical Practice services, inform you of other West Cessnock Medical Practice products and services or to comply with requirements under the law.

We will only collect and store information about you that is necessary. The information you provide may be used to offer, provide and improve our services to you and may also be disclosed to other parties such as organisations contracted to operate and maintain West Cessnock Medical Practice databases, provide IT support services and distribute West Cessnock Medical Practice information.

West Cessnock Medical Practice does not permit these parties to use information about you for any other purpose than to perform the services that West Cessnock Medical Practice has instructed them to provide. All suppliers, agents and third-party companies must sign a confidentiality agreement with West Cessnock Medical Practice before West Cessnock Medical Practice discloses any personal information.

West Cessnock Medical Practice will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where:

  1. it is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity;
  2. the Secondary Purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that we would use or disclose the information in the circumstances;
  3. West Cessnock Medical Practice reasonably believe it is necessary to prevent any serious and imminent threat to any person’s life, health or safety or the public’s health or safety.
  4. West Cessnock Medical Practice will not otherwise disclose your personal information to any other party without your consent.
  5. various Commonwealth and state government departments and agencies, including the Department of Health, Department of Veterans’ Affairs, Medicare, and the Department of Human Services, in connection with our services

THIRD PARTY RELATIONSHIPS

To provide you with a more informative online experience West Cessnock Medical Practice do use the online resources, from time to time, of suppliers, agents and business partners. Such services comprise of links to third party sites that promote additional services and products. In any such relationship.

West Cessnock Medical Practice take all reasonable steps to ensure that these parties have and enforce an adequate privacy policy. West Cessnock Medical Practice encourage you to review the privacy statements of websites you choose to link to from West Cessnock Medical Practice. West Cessnock Medical Practice are not responsible for the privacy statements or other content on websites outside of the West Cessnock Medical Practice websites.

STORAGE AND SECURITY OF PERSONAL INFORMATION

West Cessnock Medical Practice will use all reasonable endeavours to ensure that you only provide personal information in a secure environment and when the information is no longer needed it will be destroyed or permanently render anonymous.

The security of any information (including personal information) downloaded and stored on your PC/Server etc is the responsibility of you the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access a West Cessnock Medical Practice websites, along with the physical security and maintenance of that equipment.

West Cessnock Medical Practice impose strict rules on its employees who have access either to the databases that may store site user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences.

You accept the inherent security implications of dealing online over the Internet and will not hold West Cessnock Medical Practice or its agents or suppliers responsible for any breach of security.

TRANS-BORDER DATA FLOWS

Where, for the purpose of fulfilling our business commitments to you, we disclose personal information to persons involved in administering the services, our related entities or business partners (Permitted Persons), and such Permitted Persons are in a foreign country, West Cessnock Medical Practice will not, without your consent, transfer personal information to such Permitted Persons unless:

  • we reasonably believe that the Permitted Persons are subject to a law, binding scheme or contract or we have taken reasonable steps to ensure that the Permitted Persons are subject to a contract which effectively upholds principles for the fair handling of personal information that are substantially similar to the National Principles for the Fair Handling of Personal Information embodied in the Privacy Amendment (Public Sector) Act 2000;or
  • the transfer is necessary for:
  • the performance of services requested by you; or
  • for the purpose of fulfilling our business commitments to you; or
  • to implement pre-contractual measures taken in response to a request by you; or
  • the transfer is necessary for the conclusion or performance of a contract concluded in your interest, between BDS and OTDS and a third party; or
  • all of the following apply:
  • the transfer is for your benefit; and
  • it is impracticable to obtain your consent to the transfer; and
  • if it were practicable you would be likely to consent to the transfer.

USE OF COOKIES

The West Cessnock Medical Practice websites use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise West Cessnock Medical Practice pages, or register with West Cessnock Medical Practice sites or our services, a cookie helps West Cessnock Medical Practice to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as contact addresses, shipping addresses, and so on. When you return to the same West Cessnock Medical Practice websites, the information you previously provided can be retrieved, so you can easily use the West Cessnock Medical Practice features you have customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the West Cessnock Medical Practice services or web sites you visit.

Communication Policy:

If you have a medical query please make an appointment with your doctor by phoning 49915550.

Please do not email us with medical information or asking medical questions.  We are bound by law to protect your privacy by not emailing regarding patients’ medical complaints.

This phone and email can be used for contacting our administrative staff
only, who will take your message and relay this to your requested GP. Your GP will either return your call or ask for you to be seen, then you will be contact by our reception staff to make an appointment to follow
up with your requested GP.
 
Following up results and reminders:

reminders are to be followed up by appointment with your GP. If you are needed to be seen by your GP for results, you will be

contacted by phone or letter to book an appointment.
If your reminder is due, a letter will be sent.
 

ACCESSING AND CHANGING YOUR PERSONAL INFORMATION

West Cessnock Medical Practice attempt to ensure that all personal information collected and stored in its database system is correct and accurate. You may at any time request access to the information we have collected from you and obtain a more in-depth explanation about how the information is used by emailing us at contact@westcessnockmedicalpractice.com.au. We will endeavour to meet or advise of the outcome of a request within 30 business days of receipt.

For any privacy issues or concerns, you can contact us at: contact@westcessnockmedicalpractice.com.au

COMPLAINTS RESOLUTION

West Cessnock Medical Practice is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that receiving a complaint provides us with an opportunity to improve the services we deliver to you and maintain your confidence in West Cessnock Medical Practice and our services.

If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by West Cessnock Medical Practice  you may notify us of your complaint via email to: contact@westcessnockmedicalpractice.com.au

We will endeavour to investigate and advise you of the outcome of a complaint within 30 days of receipt of such complaint.

We are constantly improving the West Cessnock Medical Practice websites and the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see any new policies about the use of these new features.

If the complaint remains unresolved, then an individual can contact:
NSW Health Care Complaints Commission
Locked Mail Bag 18, STAWBERRY HILLS NSW 2012
Phone: 1800 043 159

HCCC TTY Services for hearing impaired
(02) 9219 7555  or
contact the National Relay Services on 133 677
 
People who prefer a language other than English should contact the

Commission through the Telephone Interpreter Service(TIS) on 131 450

CHANGES TO OUR PRIVACY POLICY

From time to time it may be necessary for West Cessnock Medical Practice to review and revise its Privacy Policy. West Cessnock Medical Practice reserve the right to change its Privacy Policy at any time, and it may notify you about changes to this Privacy Policy by posting an updated version on the websites.

Further Information on Privacy 
Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s web site at www.privacy.gov.au.